ROMAN offers free ground shipping for all purchases. Orders are that are shipped UPS ground generally take 4-7 business days for delivery. We do not currently offer shipping outside the United States. To track your order, ROMAN will send you an email with the status of your shipment. To estimate the total delivery time, please refer to your tracking number.
ROMAN accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks cash or money orders.
Gift cards can be purchased online at at all ROMAN stores. Click here for our store locator. All gift cards can be used in store and online by entering the card information at checkout. To gift a product directly, you will have the option to include a personalized gift message and exclude the price from the order invoice at checkout.
We can provide a refund or exchange for returns that are postmarked within 15 days of purchase. After 15 days, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused, with tags, and in the same condition that it was purchased. Sale & discounted items, customized orders, altered apparel, gowns, jewelry, and accessories are all final sale and not eligible for return or exchange.
Once your return is received and inspected, we will notify you on the status of your refund. Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
To complete your return, we require a receipt or proof of purchase. To return a product, login to your ROMAN account to generate a free return label and receipt for shipping via UPS. You will need to print this return label and adhere it to the outside of the package. Please also include the receipt with purchase details in the package with your items.
Any package, any time.
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